Salon Etiquette

BOOK BY PHONE
Simply call us 0414 547 807. If your call is unanswered, leave a message and your call will be returned to make the appointment.

BOOK ONLINE
We offer online bookings: click here for an appointment

To make it fare on everyone I have implemented a strict 24 hour policy. As you can appreciate time is of the essence when working solo. A 50% deposit is required when placing your booking online.

In the event you can’t make it or gift your appointment to someone else your deposit will be forfeited.

Cancelling part of an appointment on the day
Is considered late cancellation & the deposit for the cancelled treatments is forfeited, unless you choose to have something else done in that time.

For new clients come ten minutes early to relax with herbal tea & complete your client form.

To ensure the next guest isn't inconvenienced, late arrivals will have their treatment reduced so it ends on time. The treatment fee remains unchanged.

If you arrive too late for your treatment to be performed, you'll be asked to reschedule and pay another Reservation Fee.

I always appreciate if you would call ahead if you think you will be late. Sometimes I can arrange my appointment book to make up for lost time.

When you prepay for a series of treatments, they will be pre-booked in for the coming weeks. This will ensure you get the best possible results.

If you need to cancel a treatment that was part of a prepaid series, the same rules apply as any other treatment: 24 hours’ notice.

In this case there is no 'deposit' paid per treatment, so that treatment in your series is forfeited. Otherwise someone can come in your place.

Series are already discounted, therefore they are not refundable and cannot be swapped for another treatment.

Series cannot be shared, unless you truly can’t make it and then you can send someone in your place.

A 50% deposit secures your reservation and goes towards your end of sale.

Your deposit will be refunded if your cancellation is within 24 hours.

Less notice will forfeit the deposit, or you can send someone in your place.

We will send you a reminder SMS 1 days prior to your reservation. Please reply 'yes' to ensure your time is held.

In the event you need to cancel please do not reply back to your reminder sms as this is generated from my beauty software and I will not receive it.

Always cancel by calling the salon.

Spoil that someone special with a Gift Voucher. All our treatments are available as Gift Voucher purchases.

Gift Vouchers can be purchased in CLINIC, or you can purchase ONLINE

- To purchase a Gift Boxed Gift Voucher, they can be prior arranged and ready for you to collect by calling 0414 547 807
- To purchase online simply click on the link: Gift Vouchers Online

If you received a voucher for a treatment but you'd rather have something else, that's okay! Just ask when you book in. You can exchange for the same dollar value, unless the voucher says otherwise.

Unless otherwise stated on the voucher, Gift vouchers are valid towards menu treatments only. They can't be used to buy promotions, gift vouchers or retail products.